Dover - Calais

Initial Steps

Please continue to book with us as you do now. From 1 January 2021, you will need to submit additional information about your booking, consignment and goods.

Your P&O Ferries booking reference will allow you or your delegate to pre-lodge an export declaration with HMRC and an import declaration with French customs, as well as the necessary safety and security declarations for both jurisdictions. If you are transporting multiple consignments in a single load, French customs require you to create an envelope of declarations (‘enveloppe logistique’).

If you are despatching a lorry that contains animal or plant products, you should ensure that the driver has the necessary health certificate(s).

Before arrival at Dover

Exports from the UK to France must receive export clearance in the UK and must be pre-declared for importation into France with MRN (Movement Reference Number) barcodes, issued by French customs. Barcodes can be in physical paper form or digital form (via a smart device).

Drivers must have all the relevant documentation before reaching the port or their goods will not be able to enter the terminal. P&O Ferries will not be able to process emails containing customs information at check-in.

At check-in in Dover

Drivers of empty trailers should complete our standard check-in process including border exit checks and move to the loading lanes in preparation to board the vessel (accompanied) or take the trailer where instructed within the yard (unaccompanied).

Drivers of all loaded trailers must present the correct declaration MRNs to our check-in staff on arrival.

Drivers should inform check-in staff if their vehicle contains live animals, animal products, fish or plant products.

On board our vessel

Drivers should check the TV screens in the Freight Drivers Lounges which will indicate whether each vehicle has been cleared by French authorities to exit the port immediately on arrival (green/VERT) or has been selected for examination (orange).

The on-board display will show ORANGE-DOUANE for customs checks and ORANGE-SIVEP for animal and plant health controls.

Arrival in Calais

Drivers should follow the appropriate signs on disembarkation - take either the orange or green lane depending on your clearance status.

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