FREQUENTLY ASKED QUESTIONS
Take a look at our mostly commonly asked questions regarding setting up an account, booking and what you can carry as freight.
Take a look at our mostly commonly asked questions regarding setting up an account, booking and what you can carry as freight.
Abnormal load is any vehicle or unit that exceeds the maximum width, height or weight that we accept on our vessels, further details are available on our Abnormal Loads page.
To book an abnormal load, you need to speak to the relevant Freight office. Please ensure that you contact us well in advance as there is paperwork involved that must be submitted at least 24 hours before travel.
First, please make a booking via our freight offices in Dover or Calais, then download the Abnormal Load (Out of Gauge) form, fill it out and email it to freightops.dover@poferries.com (for shipments from Dover) or freightops.calais@poferries.com (for shipments from Calais). You need to allow 24 hours for the form to be processed, so please ensure you have sent the form to us well in advance to avoid disappointment.
The form is valid for Dover to Calais and Calais to Dover out of gauge shipments only.