Please continue to book with us as you do now. For shipments to the Netherlands you will need to tell us at the point of booking whether you:
For existing bookings, you must submit this information to us manually through our freight customs web portal.
P&O Ferries booking reference will allow you or your delegate to pre-lodge an export declaration with HMRC and an import declaration with Dutch customs, as well as the necessary safety and security declarations for both jurisdictions. For multiple consignments, this could mean several declarations per transporting unit.
We currently expect mandatory checks on all consignments of animal or plant products entering the EU. The driver must have the necessary health certificate(s) and appointments at the Border Inspection Post facility in Europoort.
Exports from the UK to the Netherlands must receive export clearance in the UK and must be pre-declared for importation into the Netherlands via the Portbase system - www.portbase.com. Please register with Portbase ahead of the end of the transition period.
Please ensure that you pre-notify all customs documents via Portbase.
If the required information is submitted to Portbase, P&O Ferries will then automatically receive the relevant Movement Reference Numbers (MRNs), and other supporting documentation you the driver needs before they reach the port.
Dutch customs will require you to supply supplementary safety and security information after you have pre-lodged your customs declaration with them. To do this you must submit the information through the P&O freight customs web portal and ensure the driver has a copy of all required documents, including the MRNs before reaching the port.
If the required information has not been submitted to Portbase, P&O Ferries will not receive the MRNs and the vehicle will not be able to enter the terminal.
You can use the port community systems to check beforehand whether the terminal has received the relevant customs documents. Only cargo that has been digitally pre-notified can enter and leave the terminal.
Drivers of empty trailers should complete our standard check-in process including border exit checks and move to the loading lanes in preparation to board the vessel (accompanied) or take the trailer where instructed within the yard (unaccompanied).
Drivers of all loaded trailers must present the correct declaration MRNs to our check-in staff on arrival.
The driver should inform check-in staff if their vehicle contains, animal products, fish or plant products.
During transit, information from Dutch customs on any further checks that may be required before you can leave the terminal will be sent to Portbase. It is your responsibility to check the status in Portbase for unaccompanied freight and to ensure the driver is informed of the customs status for accompanied freight.
If not cleared on arrival, accompanied and unaccompanied units will enter the local temporary storage process and be placed under a temporary custom hold. You will need to provide P&O Ferries with proof of the customs status of the consignments in the unit, typically with the import MRN which will make the unit eligible for release.