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Booking flow consists of 5 steps:

  • Route selection/li>
  • Goods type
  • Vehicle type
  • Passenger details
  • Confirmation & payment

Once you have paid for the booking you will receive a waybill number. Using your waybill number - you can go to the port anytime during the booking validity period - and check in.

Mon - Fri: 8.00am – 5.00pm UK time

Mon - Fri: 8.00am – 5.00pm UK time

+44 (0)1304 863875



Freight Charge:
The price for the freight vehicle.

Bunker Adjustment Fuel/Fuel surcharge. Reviewed every month against the cost of low sulphur fuel.

2 passenger is already included in the price.

Passenger Charges:
£19 and €25 per person.


Initial Steps

1. Register for an EORI number

If you are moving goods into or out of the UK, you will need a UK EORI number – if you do not already have one, you can apply here. If your business is also responsible for completing the import declaration when the goods are imported into the EU, you will also need an EU EORI number which you can obtain from the customs authority in the EU country where you submit your first customs declaration. You only need to register once for each.

2. Responsibility for the import and export declarations

Determine whether you will submit import and/or export declarations to each customs authority yourself or whether you will use a forwarder or customs agent for this. You must decide with your supply-chain partners as to who is responsible for the relevant declaration documentation.

3. Make your booking with P&O Ferries

Make your initial booking in the same way you always have. Please inform us if you:

  • are shipping an empty vehicle;
  • intend to make a full customs declaration; or
  • intend to ship goods under the Common Transit Convention.

Depending on the type of goods you may need to submit additional information about your booking, consignment and goods. If you have made your booking online or via the FBO, you will also need to submit this information via the P&O Ferries Customs Portal. Our portal user guide, which can be found here, also provides a step-by-step guide to what information is required to be entered for empty containers. 

If you have made an EDI booking, this information will be automatically sent to the relevant P&O Ferries system without needing to be input into the P&O Ferries Customs Portal.

To add or change Multiple Load Lines (MLL) to a booking this can be done using the latest version of EDI or through the P&O Ferries Customs Portal. Please note that the weight in the initial booking must be the same as the cumulative weight of multiple load lines and all hazardous goods must still be booked through the relevant Freight Booking Office (FBO).


Pre-Travel Requirements

Pre-lodge customs declarations

You will need to pre-lodge an export declaration with HMRC and an import declaration with Dutch customs. You can either do this directly or via a nominated customs agent on your behalf. If you are moving goods via the Transit Convention, you will need a UK export declaration and a transit declaration.

UK export process

UK export declarations need to be lodged via HMRC’s CHIEF system. Each entry will generate a D-UCR (Unique Consignment Reference). If you are transporting multiple consignments in a shipment (groupage) this must be entered into the system in the form of a M-UCR (Multiple Consignment Reference), an envelope containing multiple D-UCRs. 

The M-UCR allows these grouped D-UCRs to be processed for onward travel in one movement, rather than each having to be departed individually. P&O Ferries require that where possible, you or your nominated agent use this approach for multiple consignments.

CVB - Strict Enforcement by Dutch Customs

On 4 October 2021, Dutch customs implemented stricter new procedures and enforcements for importing goods into the Netherlands, called the CVB. If these procedures are not followed your shipments may be held in the port.

Various new rules were introduced, including when declarations can be made as well as a new validation process for the release of goods. This guide, created by Dutch customs, sets out the CVB process in greater detail. Please make sure that you and/or customs agents acting on your behalf understand these procedures and are ready to comply by 4 October 2021.

Click here to view our simple five-step guide for how to ensure the smooth export of goods from the UK to the Netherlands.

Note: CVB will not affect Transit shipments (T1, T2) starting from UK, Ireland, Northern Ireland or in the Netherlands at the P&O Ferries Europoort terminal.

EXS declarations

On 1 October 2021, the temporary waiver on Exit Summary Declarations (EXS) ended, meaning that an EXS is mandatory for UK Exports travelling under a transport contract that do not already require a full Customs Declaration as set out above. This includes:

    • Empty units (vehicles, lift units, trailers), empty returns packaging, stillage’s and pallets etc
    • Movements under Transit formalities (That do not require a full Customs Declaration)

There are two options for submitting your EXS declaration:


  • If you require assistance completing the EXS declaration P&O can help by completing this in CHIEF on your behalf via our new Customs Clearance Service. There is a fixed fee for using this service of €10/£8.60. This service can be accessed by e-mailing customs@poferries.com.
  • The details necessary for us to make the EXS declaration in CHIEF on your behalf must be provided to P&O via a template (which will be supplied on request) at least 24 hours before the unit is sent to the port. The unit/vehicle must not be delivered to the terminal until the EXS declaration has been created to prevent additional handling costs.
  • On arrival at the terminal, Permission to Progress (P2P) will be requested if the UCR is in place and is valid.


  • Either you or your nominated Customs Agent will create the EXS declaration in HMRC’s CHIEF system as set out above – after which you must provide P&O with your D-UCR.
  • This can be transmitted to P&O either via EDI or the Freight Portal against the booking before the unit arrives at the terminal.
  • On arrival at the terminal, Permission to Progress (P2P) will be requested if the UCR is in place and is valid.

An EXS declaration must be submitted to CHIEF before the unit arrives at the terminal. This is essential to maintain smooth operations and a constant flow within our terminals, and to avoid disruption and congestion. For this reason, failure to advise P&O before port arrival may result in the unit/vehicle being refused entry to the terminal or additional handling charges having to be applied by the port operator.

The graphic below sets out how these two options work step-by-step.


Dutch import process

Dutch customs will require you to supply supplementary booking information and Safety and Security information. To do this you must again access the P&O Ferries Customs Portal and input the information in there in addition to the load details  previously supplied. Again, the exception is for customers who book via EDI, as the Safety and Security information will already have been transmitted to us.

Please also ensure that you or your nominated agent notify all customs documents for EU import via Portbase, the Dutch Port Community System. If you have not already done so, please register with Portbase and familiarise yourself with the process for importing goods into the Netherlands. When this information is submitted to Portbase, P&O Ferries will then automatically receive the relevant EU documents and reference numbers.

When making declarations in Portbase, a PONF prefix should be applied to your P&O Booking reference. For example, P&O Ferries booking reference HU012345678 must be quoted as PONFHU012345678 when making Portbase declarations.  

Shipment ID’s (also known as Consignment ID’s) must be quoted as the P&O Booking Reference plus a 3 digit number for the Consignment ID. So Consignment ID 1 for Booking Reference HU012345678 must be quoted as HU012345678001 when making Portbase declarations. 

Animal or Plant Products

If you are despatching a lorry that contains animal or plant products, you should ensure that the driver has the necessary health certificate(s). For more information about importing animal or plant products into the Netherlands post-Brexit please visit the Brexit page of the website of the Netherlands Food and Consumer Product Safety Authority (NVWA). If you will require a physical veterinary inspection in Europoort, please make an appointment with the Border Inspection Post – the contact details can be found here.

Provide UK customs information to P&O Ferries

Once these declarations have been accepted in CHIEF, you or your nominated agent (the declarant) will need to provide P&O Ferries with the details of your D-UCRs or M-UCRs to be input into the UK Port Community System of Destin8. There are two ways in which you can do this:

Export Self Nominate

The Export Self Nominate (ESN) function is available for use on Destin8 with our service, and we would strongly encourage you to make the declaration/entry directly to speed up the process for your shipments. To be able to utilise this functionality in Destin8, you or your nominated agent as the declarant, must have a Destin8 Badge Code. Any holds or releases are automatically notified to Destin8 badge holders, meaning you are able to view information relevant to your consignment in real time. This includes expected/actual arrival times, cargo landed/loaded status, Customs clearance status, out-gated/in-gated status and much more.

Information on how to use Destin8 is provided by MCP/Destin8 Customer Services Help Desk on +44(0)1394 600205 or e-mail to help@destin8.co.uk. The full list of costs can be found on the MCP website.

Providing the information to P&O Ferries

You or your nominated agent (as the declarant) provides the DUCR/MUCR to P&O Ferries for association with the Destin8 inventory record.

This step must be completed within the current booking cut-off times and prior to your unit (accompanied or un-accompanied unit) arriving at the port. The cut-off for bookings information and the supply of Customs details/documentation is 1200hrs on the day of departure. This is to ensure that all information is provided so that your vehicle/unit is shipped on your booked departure once Permission to Progress is authorised (P2P).

Before travel

Please ensure that you or your nominated agent have submitted all the relevant information into the P&O Ferries Customs Portal, to P&O Ferries or into Destin8 directly, and into Portbase as set out above, and provide the driver with a copy of all relevant documentation, including plant/animal health certificates if applicable. Please also ensure that the driver has at least six months left on their passport in order to be able enter the Netherlands.

Day of Travel

All drivers must have all the necessary documentation as outlined in the pre-travel section above. All drivers and cargo without the necessary documentation risk delays or refusal of entry. 

Upon arrival at the UK port

Drivers should complete our standard check-in process and move to the loading lanes in preparation to board the vessel (accompanied) or take the trailer where instructed within the yard (unaccompanied) prior to loading.

Once P&O Ferries notifies Destin8 that the consignment has entered the port, Destin8 will notify CHIEF of the arrival. If all declarations have been lodged correctly for UK export, your goods will be granted permission to progress meaning that your vehicle can enter the vessel or your unaccompanied trailer will be loaded onboard.

During the sailing

Upon commencement of the voyage, P&O Ferries will compile an import manifest consisting of the consignment level information and the safety and security information. This will then be reconciled against the information previously submitted to Portbase, and assuming all declarations have been lodged correctly for Dutch import, the goods will be cleared for entry into Europoort by Dutch authorities.

It is the responsibility of the customer to check the status in Portbase for unaccompanied freight and to ensure the driver is informed of the customs status for accompanied freight.


Arrival in Europoort

If cleared upon arrival, accompanied units will be able to exit the port and unaccompanied units will be unloaded prior to pick-up. If not cleared, both accompanied and unaccompanied units will enter the local temporary storage process and be placed under a temporary custom hold. The unit will not be able to exit the terminal in Europoort until the required customs declarations are completed.


If you are unsure and you would like some further guidance post Brexit, check out our Brexit FAQs.

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